Who we are
Our website address is: https://www.willsmer-consulting.co.uk.
What information do we collect?
We collect details from you when you request a service, offers or news from us from our website, emails, by post, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you.
Comments
When visitors leave comments on the website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. To control third-party cookies, you can adjust your browser settings. To find out how to manage cookies on popular browsers, please see Cookie Policy.
When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email such as your name, telephone number and the information contained in any signature block in your email.
Phone
When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us. We do not record phone calls.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Contact forms
When you contact us using our contact form, we collect your name, company name, email address and telephone number. We also collect any other information you provide to us when you complete the contact form, including any optional information you choose to share as part of the message you send us. If you tick the opt-in box on a form, we may use your personal information to send you promotional information about third parties which we think you may find interesting.
What do we do with the information?
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
We will use the personal information gathered in our normal course of business primarily to provide the services, offers or news you have requested, and for administration purposes:
- To confirm identification when you contact us.
- To keep you informed of any promotions, industry news or provide industry related material that we believe might be of particular interest to you.
- For statistical analysis, including automated techniques.
- For record-keeping purposes.
- For market research.
- To track activity on our website.
- For legal compliance reasons.
- To improve and monitor our customer service to you.
- For the prevention of crime and fraud.
We may contact you by post, email, or telephone for these purposes.
Who do we share your personal data with and where does it go?
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
To provide our services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy.
We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. If there is a takeover, sale, or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.
How long do we keep your information?
We will only hold your information for as long as necessary to fulfil the purposes for which it was collected, before making it non-identifiable or deleting it.
If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed.
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
You have the right to request:
- your information and information related to our use and processing of your information;
- the correction or deletion of your information; and
- that we restrict our use of your information.
You also have the right to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller).
You may exercise your right to object to us using or processing your information for direct marketing purposes by:
- not ticking the opt-in box when you fill in a form on the website;
- clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
- sending an SMS message containing only the words “OPT-OUT” in reply to any marketing communication we send by text message; or
- sending an email to info@willsmer-consulting.co.uk, asking that we stop sending you marketing communications or by including the words “OPT-OUT”.
For more information on how to object to our use of information collected from cookies, please see Cookie Policy.
Where we send your data
We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. If there is a takeover, sale, or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.
We will also disclose your data to other organisations as per permission granted to us on your behalf for your own benefit. This may include the completion of questionnaires on your behalf such as your accreditations or your customer questionnaires.
How to contact us
You have the right to access your personal data and ask for it to be rectified or deleted at any later time.
If you have questions or concerns relating to the handling of your personal data, or other privacy-related queries, please get in touch with us:
Willsmer Consulting Limited
5 Willsmer Close,
Broughton Astley,
Leicestershire,
LE9 6UL
Tel: 0116 3183901 / Email: info@willsmer-consulting.co.uk / Website: www.willsmer-consulting.co.uk
Please also use these details for non-privacy related queries.
How we protect your data
We use Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website.
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
- using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website;
- only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- using secure servers to store your information; and
- verifying the identity of any individual who requests access to information prior to granting them access to information.
What data breach procedures we have in place
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours.
Third-party websites we link to
Users may find content on our website that links to other websites belonging to other organisations, which are provided for your convenience and interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.
These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. To control third-party cookies, you can adjust your browser settings. To find out how to manage cookies on popular browsers, please see Cookie Policy.
Changes to the privacy statement
We may update this privacy statement from time to time.